What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days for select products however shipping times may be shorter.
Please contact us at Support@indoorgardenplace.com with any additional questions on shipping.
Can I cancel my order?
You are able to cancel your order with no penalty, however you must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Support@indoorgardenplace.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you create the environment you desire! Please send us an email to Support@indoorgardenplace.com and we will be happy to assist you in any way we can.
Can I process a return?
Returns are acceptable within 14 days of receipt however no product may be returned to Jay Scotts without written consent. Unauthorized returns will not be eligible for credit. Returns must be in the original box with all the packaging material. In some cases, customers may be assessed the original shipping cost and are responsible for pre-paid return shipping.
Custom planters and planters with drainage holes are non-refundable and non-exchangeable. Credit for returns is subject to inspection of the product and packaging material. Authorized returns may subject up to a 30% restocking fee, the remaining balance will be issued in the form of a merchandise credit.
For further inquiries, please contact us at Support@Indoorgardenplace.com.